Logging a new request is done via the Facilities Central Solution Suite in the left navigation and then clicking on the 'New Request' button.
Complete the following details:-
Request Details
These can all be tailored via Settings if you have the role Administrator - Work Order Requests
- Location - A list of tailored locations will display to choose from.
- Facility - Based on the location you choose, the facilities associated with that location will display in the drop down list
- Areas - Based on the Facility you choose, the areas associated with that facility will display in the drop down list
- Unit/Lot/Room No - Enter this additional information if relevant
Fault Details
- Fault Type - THIS IS A REQUIRED FIELD - Choose the relevant fault type for this work order request
- Short Description- THIS IS A REQUIRED FIELD - Enter a brief description of the request - this is also searchable via the View Requests page
- Due Date - This is the date you would like the request actioned by - this is indicative only and can be amended
- Time - This is the time of the request
Should you tick the 'Additional Information' checkbox, the following extra fields will display:-
- Additional Information - Enter any extra information
- Priority - Choose from a list of options
- Attachments Click on the 'Select file...' button and attach any attachments you would like included in the request.
If you are completing this form on a mobile device, these attachments fields will allow you to take a photo instead of uploading a file.
Requester Details
- Name of Person reporting request - THIS IS A REQUIRED FIELD - Enter your name if it isn't pre-populated
- Contact Number 1 - THIS IS A REQUIRED FIELD - Enter your contact number should you need to be contacted in relation to your request.
- Email Address - THIS IS A REQUIRED FIELD - This is required so that updates on your request can be emailed to you.
- If you want a copy of this request as confirmation, you MUST tick the following box
Once all the information has been entered, click on the 'Submit' button to save the request.
